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  Public Ticket #1181222
woocommerce problem
Closed

Comments

  • Lukasz started the conversation

    When adding a product to cart, everything is alright until I click on the cart. Then some of the products are just deleted and don't show at the cart. Due to this many of my customers left without a purchase :( 

    It doesn't work on different browsers and on different products, hard to say when exactly, but many people reported that. 

    What's more, when I download the new version of the theme, there is written 1.93 version, but on the folder when I open it, it's 1,91. Do you have a new version for woo commerce 3.0? If no, when do you release it? 

    Site: www.vapefully.com

  •  1
    La Boutique replied

    Hi Lukasz,

    have you already upgraded WooCommerce to latest version? If so, there might be conflict there as we're getting ready to realease WooCommerce compatible update.

    La Boutique Team

  • Lukasz replied

    Hi,

    no, first we wanted to update the theme. But there are so many problems with current versions... We can't wait too long :( When do you expect to release a new version that suits to woo commerce 3.0?

  • Lukasz replied

    Hi there,

    well, we are lousing tons of clients everyday because they cannot add products to the cart... :-/ Please, can you write back when do you expect to release the update of the theme? We cannot wait anymore :/ 

  •  1
    La Boutique replied

    Hi Lukasz,

    theme update will be submited to TF during this week. We can't tell how long will it take for ThemeForest to approve it.

    La Boutique Team

  • Lukasz replied

    Hi guys,

    any news about it? Have you already finished that? When can I expect to get it? The point is that we have so many problems with actuall version that we really need it as soon as possible : ( 

  •  1
    La Boutique replied

    Hi Lukasz,

    could you please provide FTP details and we'll update theme for you? That way you don't have to wait for official update.

    La Boutique Team

  •   Lukasz replied privately
  • Lukasz replied

    Hi there!

    Any news? ;-) 

  • Lukasz replied

    Hello,

    any news about the update?

  •  1
    La Boutique replied

    Hi Lukasz,

    sorry to keep you waiting. We have someone working on your site. We'll keep you updated.

    La Boutique Team

  • Lukasz replied

    Thanks. Are you updating the theme or fixing the issue with the cart? Thanks for info!

  •  1
    La Boutique replied

    Hi Lukasz,

    we have upgraded your copy of LB theme. It now supports WooCommerce 3. However, your site isn't working at the moment. WordPress and WooCommerce upgrade is strongly recommended as soon as possible.

    Currently console shows couple of errors that need to be checked out after an update is made:

    Failed to load resource: the server responded with a status of 500 (Internal Server Error)

    Facebook Pixel Error: Duplicate Pixel ID: 819071074924342

    La Boutique Team

  • Lukasz replied

    Hi there!

    The update caused more problems. First, any description is visible on the product page. Second, cart (last stage) doesn't present the form... Are you sure everything is alright with the theme? What now?

  •  1
    La Boutique replied

    Hi,

    we made a backup of files updated so we can revert back if needed. Please upgrade WordPress and WooCommerce so we can resume with fixes.

    La Boutique Team

  • Lukasz replied

    OK, we'll proceed with woo & wp updates. Stay tuned.

  •  1
    La Boutique replied

    Hi there,

    have you upgraded WP/WooCommerce yet?

    La Boutique Team